Information
Contact
Get help from Avanovo.
Last updated: 2026-07-06
Customer support
Email [email protected] for order questions, returns, product information, payment questions, shipping issues, and account support.
Include your order number, the email address used at checkout, and any relevant photos or tracking details so we can help faster.
Before you contact us
For delivery questions, check the Shipping page and any tracking information already sent for your order.
For return or refund questions, review the Returns page before sending an item back.
Response time
Support hours and response-time commitments should be finalized before launch.
Messages are reviewed in the order received, but urgent order, payment, delivery, or damage issues should include the clearest available details in the first message.